N&M Catering and Events Party Hire Pty Ltd (N&M) Terms and Conditions may be amended at any time without notification.

Order Details

All information provided to N&M and via email or telephone is deemed to be correct and final unless otherwise specified, including the delivery address,

delivery time, dates, contact details and items placed.

Any orders placed by the client using the shopping cart are deemed to be correct and final. Any incorrect information that has not been rectified prior to

3:00pm the working day before, may result in 100% of the original invoice being charged to the Client without any changes being facilitated. It is up to

the discretion of N&M’s Management if items are to be credited.

Dietary Requirements

N&M operates with an open kitchen therefore cannot guarantee there won’t be traces of nuts, egg, dairy, gluten and other known allergens.

N&M will not accept any responsibility or liability for any adverse reactions to catering. It is the Client’s responsibility to notify N&M of any dietary

requirements of those who will be receiving the catering to which they will be adhered to; if the request cannot be met, the Client will be notified.

Confirmation of Orders

Once verbal or written confirmation to proceed with an order has been received, an order confirmation email will be sent to the customer. All Home

Delivery Menu order confirmations must be received by 3pm the day before excluding items which require a notice period or for large orders, catering

and events orders; Clients must confirm within 14 to 7 days for all function bookings.

The Client must notify N&M immediately if:

-A confirmation email is not received

-A confirmation email has been received incorrectly

-There are discrepancies within the order confirmation

Any discrepancies that N&M has not been notified of prior to the delivery or cut off times may result in the Client being charged (see ‘Order Details’). All

orders and invoices are subject to N&M’s Terms and Conditions.

Delivery of Goods

It is the Client’s responsibility to make sure that the correct delivery address, delivery instructions and contact details are provided when placing an

order, and that someone is there to collect the order on the day unless otherwise specified.

Pricing Fluctuations

All prices are correct at time of printing and are quoted on current costs however these costs may vary at any time.

Due to seasonal or supplier shortages N&M reserves the right to alter or adapt menus or services.

The latest prices are published on N&M online shopping cart and not on any downloadable menus or content.

Deposits

Home Delivery orders, to be paid upon ordering.

Functions and Events, a deposit is required when booking your order. Total amount payable four business days prior to your function or event.

Cancellations

Cancellation of a confirmed order must be provided in writing via email. Failure in paying a deposit or failure to notify N&M that a confirmed order is not

to proceed will not be considered as a cancellation.

Penalties may apply when orders have been cancelled and there were costs incurred through labour, ordered stock and/or food preparation; incurred

costs of up to 100% of the order.

Cancellations must be received by:

For Home Delivery Orders - 2 business days prior to delivery

Events and functions – may result in the loss of your minimum deposit – this will be at N&M’s manager’s discretion.

Terms of Trade

Home Delivery Menu - prior to delivery

Functions / Events – minimum four days prior

The following payment options are accepted:

-Company Cheque

-Corporate or private credit cards; VISA, MasterCard, AMEX – credit card charges may occur.

-EFT

Account processes are arranged at the Catering Managers discretion; the preferred method of payment being by Credit Card.

Lost or Broken Equipment

All customers will be held accountable for all hired equipment including non-disposable platters; replacement costs for any lost or broken equipment will be invoiced.